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Private_Miros

Head Moderator
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Private_Miros last won the day on March 17

Private_Miros had the most liked content!

About Private_Miros

  • Rank
    Horribly and irrevocably relapsed.
  • Birthday 04/05/1989

Profile Information

  • Gender
    Not Telling
  • Location
    Belgium
  • Interests
    History, Music, Literature.
  • Server
    EU

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  1. Ranked got me my very first chat ban I think. Although, honestly, I cannot remember why that would be.

    1. Private_Miros

      Private_Miros

      I actually asked WG to motivate the ban and point out my infraction.

      I got this answer: "there is substantial evidence within our register, which shows that the ban is absolutely legitimate"

      To which I responded: Can you share this substantial evidence?

      Answer: "we don't manage the insult in World of Tanks anymore"

      Reaction: but how can is there substantial evidence then? What was the violation or are the violations specifically?

      Answer: "I invite you to stop breaking the game rules in the chat or you will face stronger sanction in the future, or even a definitive one."  / ticket closed.

    2. Private_Miros

      Private_Miros

      New ticket:

      Dear

      I hate to create another topic, but Ticket ID 130724155 was closed before I got a satisfactory response - despite the quite explicit "If you have more questions, please feel free to contact us again."

      In that ticket it was stated that the time stamp and log of alleged violation cannot be provided as "we don't manage the insult in World of Tanks anymore", yet at the same time it is communicated clearly that "there is substantial evidence within our register, which shows that the ban is absolutely legitimate".

      These two statements are extremely contradictory. You cannot state both that you somehow have massive logs of my committing substantial violations (which I refute) while not managing that information at all.

      It is my right as a consumer to understand and get a motivated reasoning behind an action negatively affecting me, without me being threatened by "invit[ing me] to stop breaking the game rules in the chat or you will face stronger sanction in the future, or even a definitive one." That breaking the game rules is an offense and that sanctions are attached to offenses is self-evident.

      This issue has gone from me asking the exact time stamp and log of this serious violation warranting a chat ban (which I shall submit to if justified but wish to know the reason of - as is my right) to customer support bluntly accusing me of being a serial and substantial violator of the game rules!

      Kind regards

    3. Private_Miros

      Private_Miros

      Reaction:

      Answer: "With regards to this case, you were found in violation of our game rules and was given a temporary chat suspension. Specifically inappropriate behaviour in chat." / ticket closed

      --------------

      So no idea how their system works. I generally don't use swear words, though the occasional well that was fucking stupid/retarded/idiotic might be there. So either it's a counter that never resets. Or someone got very salty at me and reported me, most likely a platoon.

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