I hate to create another topic, but Ticket ID 130724155 was closed before I got a satisfactory response - despite the quite explicit "If you have more questions, please feel free to contact us again."
In that ticket it was stated that the time stamp and log of alleged violation cannot be provided as "we don't manage the insult in World of Tanks anymore", yet at the same time it is communicated clearly that "there is substantial evidence within our register, which shows that the ban is absolutely legitimate".
These two statements are extremely contradictory. You cannot state both that you somehow have massive logs of my committing substantial violations (which I refute) while not managing that information at all.
It is my right as a consumer to understand and get a motivated reasoning behind an action negatively affecting me, without me being threatened by "invit[ing me] to stop breaking the game rules in the chat or you will face stronger sanction in the future, or even a definitive one." That breaking the game rules is an offense and that sanctions are attached to offenses is self-evident.
This issue has gone from me asking the exact time stamp and log of this serious violation warranting a chat ban (which I shall submit to if justified but wish to know the reason of - as is my right) to customer support bluntly accusing me of being a serial and substantial violator of the game rules!