Single Status Update
Winning at Tech Support
User complained their computer was smoking. Sent them a bill for Nicorett gum
and the promise of sending them a replacement computer until I can trouble shoot their laptop
User complained very soon afterward that their computer was still smoking and would need the replacement overnight. Sent them a picture of the Nicorett gum photoshoped onto a replacement laptop from the early 90's.
Get their smoking laptop, see a melted spot. Reason: Screws got lose from what looked like an eye-glass repair kit, lodged between the laptops backplate and PSU cable, causing a short.
I got to inform the user that the smoking needs to quit, and they have some lose screws. My supervisor was pissing himself laughing during this entire exchange