Major 9.15 problems - who's in the same boat I am?

**FlorbFnarb** · June 29, 2016

Maaaaajor issues ever since 9.15 dropped. Loading in very late, 30 seconds to a minute. Matches usually start reading 1 FPS and 999ms ping. Briefly clears up, then as soon as the first enemy tanks are spotted I start getting awful freezing and lag, with ping skyrocketing above 500ms up to 999, and FPS dropping to single digits. Game often freezes for like five seconds, especially if an enemy is close. I occasionally get an "out of memory please restart game" message in-game, but not often.

If I am lucky, I get one actually playable match a night. Maybe. This is intolerably bad and started the day 9.15 dropped. There are people posting on the official forums with new systems and 32 GB RAM having similar issues, so it isn't my toaster.

I'll post the entire (long) ticket if somebody asks, but here's their latest suggestion. Anybody think this sounds like a potential fix before I got through the headache of learning how to do this?

Andrew Thomas June 28, 2016 9:58 AM

Dear FlorbFnarb,

We'd like to try some connection maintenance to ensure your system and local internet settings are not blocking the game.

First, please ensure that you have opened (added the ports to your port forwardingsettings) in your router or modem/router combo: UDP Range: 20014 and 32801-32825 TCP Range: 53, 443, 3128, 8081, 8088, 32801, and 32803

To have Voice chat working properly, please, forward the following ports: UDP 3478, 3479, 5060, and 5062

To configure port forwarding on your router, you can use the instructions at http://portforward.com/english/routers/port_forwarding/ after selecting your router model.

If you are unclear on how to do this, please respond with your router name and model.

Next we would like to ensure that your antivirus and firewall are set to allow World of Tanks.

Please add the WorldOfTanks.exe and WOTLauncher.exe programs located in your game folder to your antivirus exceptions list, then your Windows Firewall.

Next, please right click on your WoT icon, select "Properties", navigate to the security tab, and check the box for "Run as Administrator".

For instructions on how to add these to your firewall, please see the following:

Windows Vista: http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall

Windows 7: http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall

Windows 8: http://windows.microsoft.com/en-us/windows-8/windows-firewall-from-start-to-finish

Next we would like you to perform a network reset.

Turn off and unplug all of your network devices. (modem and or network switches/routers) - and if they have a battery, please take them out.
Turn off your computer. Leave them all off for 30-40 seconds.
Turn them all back on and give them a few minutes to initialize and pull down some new addresses.
Clear your internet browser cache.

Next please clear your DNS cache.

Press the START button.
Select All Programs.
Select Accessories
Select Command Prompt. This will open a black DOS box.
Now type in ipconfig/flushdns and press enter.
You should see a prompt that states "Successfully flushed the DNS Resolver Cache."
Press the "X" at the top right to close this program.

Lastly, just run World of Tanks and attempt to log in.

Best Regards,

Andrew Thomas

Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed.

**NightmareMk9** · June 29, 2016

Nothing like that. I had some very bad lag a couple times, but I assume that was just my wife or daughter on the Internet.

I DO have this weird spontaneous crash/reboot at the very end of a battle. It has happened two times in the last week. WOT just crashes then automatically restarts itself. I get back into the completed game and then I need to ESC Quit to the Garage. I kinda assume it is a mod problem.

**FlorbFnarb** · June 29, 2016

I'll post the entire ticket:

Spoiler

Category:: WoT
Sub-category:: Technical Support

My first match of the day usually starts out with only minor FPS glitches...until I see the enemy. The instant I see the enemy, my FPS gets very laggy and my ping spikes. Sometimes I get very bad stutter while my FPS and ping are supposedly tolerable; I'll commonly see the game report my FPS as 25-30 and my ping as 250 (not good but playable if stable) while the game actually handles more like 5 FPS and 700 ping. The game is not playable even on the first match, but sensible positioning will usually let me get a couple shots in before dying.

The second match is much worse.

By the third or fourth match, the game is essentially unplayable, often completely freezing for upwards of five seconds at a time up to even ten or fifteen seconds, with a ping of 999.

• I am running no mods.
• I have tried safe mode; it does nothing.
• My video drivers are up to date.
• I have tried running in compatibility mode - no improvement.
• I have tried forcing DX9 - no improvement.
• I have uninstalled and reinstalled.
• I have tried running with minimum graphical options at minimum resolution. No improvement.

I have actually tried so many different fixes I can't remember than all.

From what Task Manager is telling me, the game seems to be using 100% of my CPU resources, which has never been the case. This might explain why low graphics options seem to show zero improvement over running at higher resolution - my GPU isn't being bottlenecked, my CPU is.

Whatever suggestions you have, remember this: the odds that this is due to something on my end are virtually nil, because this happened THE VERY DAY that 9.15 hit. I had no such issues before 9.15, but now I'm basically screwed out of a month of premium time unless you come up with a fix. I have 23 days left; I would like for them not to go to waste.

This has to be an issue with this update. Something could not have happened to this many players on their end simultaneously; it has to be something to do with the game.

Please continue looking for a fix and please GIVE US UPDATES ON THE FORUMS.

Information required

CANCEL

Replies

Camryn Grant June 21, 2016 6:35 AM

Hey FlorbFnarb,

Thanks for contacting Wargaming NA support!

We have been receiving reports from players about issues with the recent 9.15 update, and have been working with our development team on a fix.

In the meantime, we wanted to provide a few suggestions that may assist some players until the permanent fixes arrive.

We know that these things have helped some folks, but these are not guaranteed to work for everyone. Unfortunately, this may not work for Mac OS users.

Clear out your preferences folder, to do this:

Press the Windows key + R, and type %appdata%\wargaming.net. Then Delete the "worldoftanks" folder
During the battle loading screen, while freezing, open Windows task manager then end the worldoftanks.exe process then relaunch the client
Disable replays
Run the game in safe mode and/or remove your mods
For graphical issues, be sure your graphics card drivers are updated.

If the issues persists, we would like to gather some information from you so we can keep our development team updated.

Below we have included a download link to our WG Check tool. This tool can be used for World of Tanks, World of Warships, and World of Warplanes.

It acts as an integrity check for the entire client.

WG Check Tool

Once you have downloaded it, open the zip file and run the WGCheck.exe. After it has launched, please select the World of Tanks icon and check the box that says "Create Tracert report."

Please ensure you have "Add game client to the firewall exceptions" checked as well.

Now start the integrity check by selecting "Start Diagnostic."

The check can take some time to finish.

Please send us the WoT_report.wgc log that generates after the program has completed its check.

This log is automatically saved in the corresponding game folder.

We would also like for you to include a DxDiag report along with the Check Tool.

To gather the report, please complete the following instructions:

On your Windows task bar, click Start (Windows icon usually in the lower left corner of the screen).
Select and press "Run" (if you do not see "Run", hold down the "Windows" button on your keyboard and press "R"). A "Run" window should pop up.
In the "Run" window, type "dxdiag" and click "OK". A "DirectX Diagnostic Tool" window should pop up. Wait for it to finish gathering your info before saving.
In the appeared window choose "Save all information".
After you've saved the file, please attach it to your reply.

We look forward to hearing from you!

Best Regards,

Camryn Grant

Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed

FlorbFnarb June 21, 2016 1:34 PM

I've cleared out my preferences; it did nothing.

As I said in my original statement, I am using no mods, my driver is updated, and safe mode does not help.

I will try turning off replays.

Jammie Berge June 22, 2016 12:07 AM

Hey there FlorbFnarb,

Thanks so much for getting back to us! We appreciate it.

I'd like to add as well that while you're trying the troubleshooting steps we've provided, please don't forget to run the WGCheck tool that we've provided on our first response so we can be able to begin the investigation.

Please let us know what happens and please attach the WgCheck report as well on your next reply.

We look forward to your reply!

Best Regards,

Jammie Berge

Wargaming.Net Support

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed

FlorbFnarb June 23, 2016 8:35 PM

Okay, here's the log files from WGCheck and DxDiag.

FlorbFnarb June 23, 2016 9:14 PM

Just tried turning off replays; it had no effect. About to check Pingplotter to see if that shows anything.

Jammie Berge June 23, 2016 9:25 PM

Hello there FlorbFnarb,

Thanks so much for getting back to us. We really appreciate the files that you've sent to us.

As a start, please make sure your video card is updated.

You can find new drivers for your NVIDIA graphics card here:

http://www.nvidia.com/Download/index.aspx

Please remember to restart your computer after the installation has completed.

Now attempt to launch/run World of Tanks.

I hope you don't mind us sorting out the frame rate issues first.

We look forward to your response.

Best Regards,

Jammie Berge

Wargaming.Net Support

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed

FlorbFnarb June 23, 2016 9:29 PM

I actually already updated to the latest graphics driver, which made the issues worse. I originally could only run in Safe Mode, but it otherwise was mostly playable. Once I updated the driver, the game showed its current set of issues, even after rolling back to an older driver.

I will try again, however.

Jammie Berge June 23, 2016 10:19 PM

Hello there FlorbFnarb,

We really appreciate you replying back.

We don't want to make it hard for you but we just want to make sure that we run through all possible troubleshooting.

In the meantime, we look forward to your response.

Best Regards,

Jammie Berge

Wargaming.Net Support

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed

FlorbFnarb June 23, 2016 11:29 PM

Updated the video drivers again to the newest version. No discernible difference, for the most part, but now I'm getting a message from the game about memory.

Jammie Berge June 23, 2016 11:47 PM

Welcome back FlorbFnarb,

We're really sorry to hear that you're having a new error after updating your drivers again.

Many times we have seen issues with ATI/AMD & NVIDIA graphics drivers not uninstalling correctly when you update them to the newest version and this may be the reason why you've received the error.

In these cases, we must go through a manual re-installation of the drivers. Please follow these steps:

Please follow the instructions in the following link to ensure a full removal of your current graphic driver: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Now please follow these instructions to install the latest driver for your graphics card.

Please Note: The download link is located towards the bottom of the page.

Download and install the updated drivers: http://www.geforce.com/drivers
When installing drivers, choose the 'Custom' section instead of standard, then click the box at the bottom that says Clean install.
When the option appears, select 'Clean install'.
Upon restart the driver install will begin, once finished, it will ask you once more to restart.
Start and play World of Tanks.

Important: This will remove your current driver and ask you to restart.

After this procedure, your graphical drivers should be installed correctly and you may see an improvement for your issue.

If you're still having troubles, please send us a screenshot of the error message that you're receiving so we can continue our troubleshooting.

We'll keep an eye out for your response.

Best Regards,

Jammie Berge

Wargaming.Net Support

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed

FlorbFnarb June 26, 2016 8:24 PM

I made sure my old drivers were removed and reinstalled the latest one as per your instructions; no effect whatsoever. Still getting ridiculous drops in FPS and massive ping spikes. Also appear to have packet loss.

I don't know how my display driver could affect my ping or packet loss issues anyway. Framerates start out fluctuating between good to not great but acceptable, something like 45 to 20, but then it starts dropping into single digits, which coincides with the ping shooting up and often an instance of freezing.

The game will also very often appear to be handling worse than the reported framerate and ping should indicate; 20 FPS and 250 ping is not very good but should be playable, but it will often give the appearance of FPS<1 and no ping, literally ignoring key inputs and updating the screen image every couple seconds.

Packet loss seems like a likely culprit, but I'm not seeing much on pingplotter; I'll make a screenshot of what pingplotter gives me.

Kyle Fisher June 26, 2016 8:59 PM

Howdy FlorbFnarb,

Thank you for getting back to us!

We would like to ask you to please compile and attach a Pingplotter log to get a better idea of your network connectivity.

You can download the Standard version of Pingplotter at the following:https://www.pingplotter.com/download.html

To complete the test, please perform the following:

First please close all open applications including torrents, DC-clients, ICQ, Web Browsers (IE, Firefox, Chrome, Opera and the like), and Mail clients etc. As these can interfere with the connection test results.
Launch Pingplotter and maximize the window.
Change the Trace Interval option in the lower left hand corner to 2.5 seconds.
In the "Target Name" field please type in the IP address of the server you are experiencing difficulties on and then press enter.

login-p2.worldoftanks.com for World of Tanks West

login-p1.worldoftanks.com for World of Tanks East

Please allow this test to run for at least 20 minutes
Finally we would like you to please click "file" (in the upper left hand of you screen), then "export," save the file and then attach it to your reply.

We also ask that you send us your python.log file (sometimes just a text file called 'python') from the root folder in which World of Tanks is installed on your computer (the default location is C:\Games\World_Of_Tanks).

Please also let us know what OS you are using and if you are using a wired or wireless connection.

Once we have the files mentioned above; we can continue our troubleshooting process.

Best Regards,

Kyle Fisher

Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed

You can always check your ticket status by logging into our Support Portal:

https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

FlorbFnarb June 27, 2016 2:05 AM

Okay, I included a Pingplotter record of a forty minute trace of the route to the NA East server from my home. Unless I'm misreading the chart, I see no bad overall ping, no bad ping spikes, and no dropped packets. I'm at a loss about that; my ping will regularly shoot up into unplayable numbers, and sometimes just pegs at 999.

I also include my python log file; all I can see at a glance are a lot of error messages about misplaced clan emblems.

Game has been particularly bad tonight.

FlorbFnarb June 27, 2016 2:06 AM

I forget to mention: I am using Windows Vista, and using a wireless connection - which has never been an issue before. NA East has always given me ping around 50-70 ms, while West was playable with a fairly stable 150-250ms ping.

Allan Langley June 27, 2016 2:16 AM

Hello FlorbFnarb,

Thanks for getting back to us and providing the logs.

We would like you to please try running the launcher after setting it to perform an integrity check.

With this option on, the launcher will check for missing/corrupt files and download them as needed.

To turn this option on, please right click on your launcher desktop shortcut and choose properties.

In the target field, you should see the following or similar: "C:\Games\World_of_Tanks\WOTLauncher.exe"

We would like you to add the integrity switch to the end of this line so that it reads as "C:\Games\World_of_Tanks\WOTLauncher.exe -integrity_default_client"

Please click "Apply," then "OK" to close the window.

We would also like you to run the launcher with Administrator privileges.

To do this, please right click the shortcut again and choose "Run as Administrator."

Please let us know how this goes. We'll be waiting for your reply.

Best Regards,

Allan Langley

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:

https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

FlorbFnarb June 27, 2016 2:43 AM

Added the integrity check switch, and ran as administrator. The integrity check gave no error message that I saw.

Performance was as bad as normal. Second match FPS was at 1 and ping at 999 until about 45 seconds into the match.

Allan Langley June 27, 2016 2:54 AM

Hello FlorbFnarb,

Thanks for getting back to us.

We're sorry to hear that the integrity check didn't fix the issue.

We believe a fresh install of your game client is warranted.

These instructions include a cleaning tool to delete any of our old files in your computer's registry. CCleaner is a free tool that we recommend (there is a paid version, however that is not necessary for the process that we would like you to perform) to remove any old corrupted files from your registry.

Please remember to move any replays and screenshots you want to save from the World of Tanks directory before deleting it.

Note: Please take special care in steps 1 - 5, they are essential to this cleaning process.

Clean Install:

Quit the launcher, and uninstall World of Tanks using the add/remove programs feature in your control panel.
Delete any existing "WoT_internet_install_na.exe" files.
Navigate to "C:\Games" and delete the folder labeled "World_of_Tanks".
Open the run command by holding the Windows Key and "R", type "%temp%" (without the quotes), then press enter. Delete the folder labeled "wargaming.net".
Again, open the run command by holding the Windows Key and "R", then type "%appdata%" (without the quotes) and press enter. Delete the folder labeled "Wargaming.net".

Next, we would like you to follow these steps to remove any leftover registry entries from your previous installation.

Download CCleaner from: http://www.piriform.com/ccleaner (select the green download button and then select Piriform.com)
Install and run the CCleaner;
- In the CCleaner program, please click on 'registry';
- Near the bottom of the program, click 'scan for issues' and then click 'fix selected issues';
While you are still inside the CCleaner software, please click on 'cleaner' (upper left hand of application); second, click 'analyze', and then click 'run cleaner'. Please note that if you are prompted to save a backup of your registry, click yes
Quit CCleaner.

Now we would like you to go to http://redirect.wargaming.net/WoT/latest_install_na and download the game installer.

Right click the game installer and select "Run as administrator".
Complete the installation process.
Right click the game icon and select "Run as administrator".

Please let us know how this goes.

Best Regards,

Allan Langley

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:

https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

FlorbFnarb June 27, 2016 3:03 AM

One thing to note - the game seems to perform exactly the same regardless of resolution. It performs no better with 1024x768 than it does on 1440x900 resolution.

FlorbFnarb June 27, 2016 3:05 AM

Okay, regarding the reinstallation of the game: I did this just the other day, except for the part about using CCleaner on the registry. I'm not averse to repeating the process, but it takes a little time; has CCleaner actually been a solution for some people so far?

Allan Langley June 27, 2016 3:15 AM

Hi FlorbFnarb,

Thanks for getting back to us.

Yes, CCleaner is an authorized third party tool for us to use. What it does is just clearing the registry of any unused entries from previous installations of programs. It has worked for a lot of people with similar issues to yours.

As for your graphics, it's interesting that you've mentioned that it performs better when running at a lower resolution. This might have something to do with the video card settings.

Anyway, please let us know how it goes after you've run CCleaner and managed to reinstall the game.

As always, please feel free to contact us any time for further help.

Best Regards,

Allan Langley

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:

https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

FlorbFnarb June 27, 2016 3:21 AM

I'll try CCleaner then.

You misunderstood what I was saying about resolution though; I was saying that reducing the resolution DOESN'T make the problem any better; my performance is just as bad at low res as it is at maximum resolution.

Allan Langley June 27, 2016 3:31 AM

Hi FlorbFnarb,

Thanks for clearing that up.

Sorry for the misunderstanding, I stand corrected.

Take your time running CCleaner, we'll be waiting for your reply once you've completed the steps.

As always, please feel free to contact us any time should you need further assistance.

Best Regards,

Allan Langley

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:

https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

FlorbFnarb June 27, 2016 12:37 PM

Tried uninstalling via Control Panel, and it said "this installation can only be uninstalled on 64 bit versions of windows." I am running a 32 bit version of Windows Vista.

FlorbFnarb June 27, 2016 12:50 PM

If the uninstall utility won't function, will simply dragging the WoT folder to the recycle bin suffice for this?

FlorbFnarb June 28, 2016 12:37 AM

No real effect. Still the same issues. Thought it was a fix after the first match was 100% problem-free...but the second match was awful.

FlorbFnarb June 28, 2016 12:52 AM

Just thought I'd give a screenshot showing what I'm up against. This shows my ping to both servers in the garage after playing a few matches. The evening always starts with NA East in a comfortable range around 50 ms, then eventually I get this nonsense.

shot_001.jpg

Andrew Thomas June 28, 2016 9:58 AM

Dear FlorbFnarb,

We'd like to try some connection maintenance to ensure your system and local internet settings are not blocking the game.

First, please ensure that you have opened (added the ports to your port forwardingsettings) in your router or modem/router combo: UDP Range: 20014 and 32801-32825 TCP Range: 53, 443, 3128, 8081, 8088, 32801, and 32803

To have Voice chat working properly, please, forward the following ports: UDP 3478, 3479, 5060, and 5062

To configure port forwarding on your router, you can use the instructions at http://portforward.com/english/routers/port_forwarding/ after selecting your router model.

If you are unclear on how to do this, please respond with your router name and model.

Next we would like to ensure that your antivirus and firewall are set to allow World of Tanks.

Please add the WorldOfTanks.exe and WOTLauncher.exe programs located in your game folder to your antivirus exceptions list, then your Windows Firewall.

Next, please right click on your WoT icon, select "Properties", navigate to the security tab, and check the box for "Run as Administrator".

For instructions on how to add these to your firewall, please see the following:

Windows Vista: http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall

Windows 7: http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall

Windows 8: http://windows.microsoft.com/en-us/windows-8/windows-firewall-from-start-to-finish

Next we would like you to perform a network reset.

Turn off and unplug all of your network devices. (modem and or network switches/routers) - and if they have a battery, please take them out.
Turn off your computer. Leave them all off for 30-40 seconds.
Turn them all back on and give them a few minutes to initialize and pull down some new addresses.
Clear your internet browser cache.

Next please clear your DNS cache.

Press the START button.
Select All Programs.
Select Accessories
Select Command Prompt. This will open a black DOS box.
Now type in ipconfig/flushdns and press enter.
You should see a prompt that states "Successfully flushed the DNS Resolver Cache."
Press the "X" at the top right to close this program.

Lastly, just run World of Tanks and attempt to log in.

Best Regards,

Andrew Thomas

Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed.

My first match of the day usually starts out with only minor FPS glitches...until I see the enemy. The instant I see the enemy, my FPS gets very laggy and my ping spikes. Sometimes I get very bad stutter while my FPS and ping are supposedly tolerable; I'll commonly see the game report my FPS as 25-30 and my ping as 250 (not good but playable if stable) while the game actually handles more like 5 FPS and 700 ping. The game is not playable even on the first match, but sensible positioning will usually let me get a couple shots in before dying.

The second match is much worse.

By the third or fourth match, the game is essentially unplayable, often completely freezing for upwards of five seconds at a time up to even ten or fifteen seconds, with a ping of 999.

• I am running no mods.
• I have tried safe mode; it does nothing.
• My video drivers are up to date.
• I have tried running in compatibility mode - no improvement.
• I have tried forcing DX9 - no improvement.
• I have uninstalled and reinstalled.
• I have tried running with minimum graphical options at minimum resolution. No improvement.

I have actually tried so many different fixes I can't remember than all.

From what Task Manager is telling me, the game seems to be using 100% of my CPU resources, which has never been the case. This might explain why low graphics options seem to show zero improvement over running at higher resolution - my GPU isn't being bottlenecked, my CPU is.

Whatever suggestions you have, remember this: the odds that this is due to something on my end are virtually nil, because this happened THE VERY DAY that 9.15 hit. I had no such issues before 9.15, but now I'm basically screwed out of a month of premium time unless you come up with a fix. I have 23 days left; I would like for them not to go to waste.

This has to be an issue with this update. Something could not have happened to this many players on their end simultaneously; it has to be something to do with the game.

Please continue looking for a fix and please GIVE US UPDATES ON THE FORUMS.

Information required

CANCEL

Replies

Camryn Grant June 21, 2016 6:35 AM

Hey FlorbFnarb,

Thanks for contacting Wargaming NA support!

We have been receiving reports from players about issues with the recent 9.15 update, and have been working with our development team on a fix.

In the meantime, we wanted to provide a few suggestions that may assist some players until the permanent fixes arrive.

We know that these things have helped some folks, but these are not guaranteed to work for everyone. Unfortunately, this may not work for Mac OS users.

Clear out your preferences folder, to do this:

Press the Windows key + R, and type %appdata%\wargaming.net. Then Delete the "worldoftanks" folder

During the battle loading screen, while freezing, open Windows task manager then end the worldoftanks.exe process then relaunch the client

Disable replays

Run the game in safe mode and/or remove your mods

For graphical issues, be sure your graphics card drivers are updated.

If the issues persists, we would like to gather some information from you so we can keep our development team updated.

Below we have included a download link to our WG Check tool. This tool can be used for World of Tanks, World of Warships, and World of Warplanes.

It acts as an integrity check for the entire client.

WG Check Tool

Once you have downloaded it, open the zip file and run the WGCheck.exe. After it has launched, please select the World of Tanks icon and check the box that says "Create Tracert report."

Please ensure you have "Add game client to the firewall exceptions" checked as well.

Now start the integrity check by selecting "Start Diagnostic."

The check can take some time to finish.

Please send us the WoT_report.wgc log that generates after the program has completed its check.

This log is automatically saved in the corresponding game folder.

We would also like for you to include a DxDiag report along with the Check Tool.

To gather the report, please complete the following instructions:

On your Windows task bar, click Start (Windows icon usually in the lower left corner of the screen).

Select and press "Run" (if you do not see "Run", hold down the "Windows" button on your keyboard and press "R"). A "Run" window should pop up.

In the "Run" window, type "dxdiag" and click "OK". A "DirectX Diagnostic Tool" window should pop up. Wait for it to finish gathering your info before saving.

In the appeared window choose "Save all information".

After you've saved the file, please attach it to your reply.

We look forward to hearing from you!

Best Regards,

Camryn Grant

Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed

FlorbFnarb June 21, 2016 1:34 PM

I've cleared out my preferences; it did nothing.

As I said in my original statement, I am using no mods, my driver is updated, and safe mode does not help.

I will try turning off replays.

Jammie Berge June 22, 2016 12:07 AM

Hey there FlorbFnarb,

Thanks so much for getting back to us! We appreciate it.

I'd like to add as well that while you're trying the troubleshooting steps we've provided, please don't forget to run the WGCheck tool that we've provided on our first response so we can be able to begin the investigation.

Please let us know what happens and please attach the WgCheck report as well on your next reply.

We look forward to your reply!

Best Regards,

Jammie Berge

Wargaming.Net Support

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed

FlorbFnarb June 23, 2016 8:35 PM

Okay, here's the log files from WGCheck and DxDiag.

WoT_report.wgc

DxDiag.txt

FlorbFnarb June 23, 2016 9:14 PM

Just tried turning off replays; it had no effect. About to check Pingplotter to see if that shows anything.

Jammie Berge June 23, 2016 9:25 PM

Hello there FlorbFnarb,

Thanks so much for getting back to us. We really appreciate the files that you've sent to us.

As a start, please make sure your video card is updated.

You can find new drivers for your NVIDIA graphics card here:

http://www.nvidia.com/Download/index.aspx

Please remember to restart your computer after the installation has completed.

Now attempt to launch/run World of Tanks.

I hope you don't mind us sorting out the frame rate issues first.

We look forward to your response.

Best Regards,

Jammie Berge

Wargaming.Net Support

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed

FlorbFnarb June 23, 2016 9:29 PM

I actually already updated to the latest graphics driver, which made the issues worse. I originally could only run in Safe Mode, but it otherwise was mostly playable. Once I updated the driver, the game showed its current set of issues, even after rolling back to an older driver.

I will try again, however.

Jammie Berge June 23, 2016 10:19 PM

Hello there FlorbFnarb,

We really appreciate you replying back.

We don't want to make it hard for you but we just want to make sure that we run through all possible troubleshooting.

In the meantime, we look forward to your response.

Best Regards,

Jammie Berge

Wargaming.Net Support

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed

FlorbFnarb June 23, 2016 11:29 PM

Updated the video drivers again to the newest version. No discernible difference, for the most part, but now I'm getting a message from the game about memory.

Jammie Berge June 23, 2016 11:47 PM

Welcome back FlorbFnarb,

We're really sorry to hear that you're having a new error after updating your drivers again.

Many times we have seen issues with ATI/AMD & NVIDIA graphics drivers not uninstalling correctly when you update them to the newest version and this may be the reason why you've received the error.

In these cases, we must go through a manual re-installation of the drivers. Please follow these steps:

Please follow the instructions in the following link to ensure a full removal of your current graphic driver: http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Now please follow these instructions to install the latest driver for your graphics card.

Please Note: The download link is located towards the bottom of the page.

Download and install the updated drivers: http://www.geforce.com/drivers

When installing drivers, choose the 'Custom' section instead of standard, then click the box at the bottom that says Clean install.

When the option appears, select 'Clean install'.

Upon restart the driver install will begin, once finished, it will ask you once more to restart.

Start and play World of Tanks.

Important: This will remove your current driver and ask you to restart.

After this procedure, your graphical drivers should be installed correctly and you may see an improvement for your issue.

If you're still having troubles, please send us a screenshot of the error message that you're receiving so we can continue our troubleshooting.

We'll keep an eye out for your response.

Best Regards,

Jammie Berge

Wargaming.Net Support

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed

FlorbFnarb June 26, 2016 8:24 PM

I made sure my old drivers were removed and reinstalled the latest one as per your instructions; no effect whatsoever. Still getting ridiculous drops in FPS and massive ping spikes. Also appear to have packet loss.

I don't know how my display driver could affect my ping or packet loss issues anyway. Framerates start out fluctuating between good to not great but acceptable, something like 45 to 20, but then it starts dropping into single digits, which coincides with the ping shooting up and often an instance of freezing.

The game will also very often appear to be handling worse than the reported framerate and ping should indicate; 20 FPS and 250 ping is not very good but should be playable, but it will often give the appearance of FPS<1 and no ping, literally ignoring key inputs and updating the screen image every couple seconds.

Packet loss seems like a likely culprit, but I'm not seeing much on pingplotter; I'll make a screenshot of what pingplotter gives me.

Kyle Fisher June 26, 2016 8:59 PM

Howdy FlorbFnarb,

Thank you for getting back to us!

We would like to ask you to please compile and attach a Pingplotter log to get a better idea of your network connectivity.

You can download the Standard version of Pingplotter at the following:https://www.pingplotter.com/download.html

To complete the test, please perform the following:

First please close all open applications including torrents, DC-clients, ICQ, Web Browsers (IE, Firefox, Chrome, Opera and the like), and Mail clients etc. As these can interfere with the connection test results.

Launch Pingplotter and maximize the window.

Change the Trace Interval option in the lower left hand corner to 2.5 seconds.

In the "Target Name" field please type in the IP address of the server you are experiencing difficulties on and then press enter.

login-p2.worldoftanks.com for World of Tanks West

login-p1.worldoftanks.com for World of Tanks East

Please allow this test to run for at least 20 minutes

Finally we would like you to please click "file" (in the upper left hand of you screen), then "export," save the file and then attach it to your reply.

We also ask that you send us your python.log file (sometimes just a text file called 'python') from the root folder in which World of Tanks is installed on your computer (the default location is C:\Games\World_Of_Tanks).

Please also let us know what OS you are using and if you are using a wired or wireless connection.

Once we have the files mentioned above; we can continue our troubleshooting process.

Best Regards,

Kyle Fisher

Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed

You can always check your ticket status by logging into our Support Portal:

https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

FlorbFnarb June 27, 2016 2:05 AM

Okay, I included a Pingplotter record of a forty minute trace of the route to the NA East server from my home. Unless I'm misreading the chart, I see no bad overall ping, no bad ping spikes, and no dropped packets. I'm at a loss about that; my ping will regularly shoot up into unplayable numbers, and sometimes just pegs at 999.

I also include my python log file; all I can see at a glance are a lot of error messages about misplaced clan emblems.

Game has been particularly bad tonight.

login-p1.worldoftanks.com.txt

python.log

FlorbFnarb June 27, 2016 2:06 AM

I forget to mention: I am using Windows Vista, and using a wireless connection - which has never been an issue before. NA East has always given me ping around 50-70 ms, while West was playable with a fairly stable 150-250ms ping.

Allan Langley June 27, 2016 2:16 AM

Hello FlorbFnarb,

Thanks for getting back to us and providing the logs.

We would like you to please try running the launcher after setting it to perform an integrity check.

With this option on, the launcher will check for missing/corrupt files and download them as needed.

To turn this option on, please right click on your launcher desktop shortcut and choose properties.

In the target field, you should see the following or similar: "C:\Games\World_of_Tanks\WOTLauncher.exe"

We would like you to add the integrity switch to the end of this line so that it reads as "C:\Games\World_of_Tanks\WOTLauncher.exe -integrity_default_client"

Please click "Apply," then "OK" to close the window.

We would also like you to run the launcher with Administrator privileges.

To do this, please right click the shortcut again and choose "Run as Administrator."

Please let us know how this goes. We'll be waiting for your reply.

Best Regards,

Allan Langley

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:

https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

FlorbFnarb June 27, 2016 2:43 AM

Added the integrity check switch, and ran as administrator. The integrity check gave no error message that I saw.

Performance was as bad as normal. Second match FPS was at 1 and ping at 999 until about 45 seconds into the match.

Allan Langley June 27, 2016 2:54 AM

Hello FlorbFnarb,

Thanks for getting back to us.

We're sorry to hear that the integrity check didn't fix the issue.

We believe a fresh install of your game client is warranted.

These instructions include a cleaning tool to delete any of our old files in your computer's registry. CCleaner is a free tool that we recommend (there is a paid version, however that is not necessary for the process that we would like you to perform) to remove any old corrupted files from your registry.

Please remember to move any replays and screenshots you want to save from the World of Tanks directory before deleting it.

Note: Please take special care in steps 1 - 5, they are essential to this cleaning process.

Clean Install:

Quit the launcher, and uninstall World of Tanks using the add/remove programs feature in your control panel.

Delete any existing "WoT_internet_install_na.exe" files.

Navigate to "C:\Games" and delete the folder labeled "World_of_Tanks".

Open the run command by holding the Windows Key and "R", type "%temp%" (without the quotes), then press enter. Delete the folder labeled "wargaming.net".

Again, open the run command by holding the Windows Key and "R", then type "%appdata%" (without the quotes) and press enter. Delete the folder labeled "Wargaming.net".

Next, we would like you to follow these steps to remove any leftover registry entries from your previous installation.

Download CCleaner from: http://www.piriform.com/ccleaner (select the green download button and then select Piriform.com)

Install and run the CCleaner;

In the CCleaner program, please click on 'registry';

Near the bottom of the program, click 'scan for issues' and then click 'fix selected issues';

While you are still inside the CCleaner software, please click on 'cleaner' (upper left hand of application); second, click 'analyze', and then click 'run cleaner'. Please note that if you are prompted to save a backup of your registry, click yes

Quit CCleaner.

Now we would like you to go to http://redirect.wargaming.net/WoT/latest_install_na and download the game installer.

Right click the game installer and select "Run as administrator".

Complete the installation process.

Right click the game icon and select "Run as administrator".

Please let us know how this goes.

Best Regards,

Allan Langley

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:

https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

FlorbFnarb June 27, 2016 3:03 AM

One thing to note - the game seems to perform exactly the same regardless of resolution. It performs no better with 1024x768 than it does on 1440x900 resolution.

FlorbFnarb June 27, 2016 3:05 AM

Okay, regarding the reinstallation of the game: I did this just the other day, except for the part about using CCleaner on the registry. I'm not averse to repeating the process, but it takes a little time; has CCleaner actually been a solution for some people so far?

Allan Langley June 27, 2016 3:15 AM

Hi FlorbFnarb,

Thanks for getting back to us.

Yes, CCleaner is an authorized third party tool for us to use. What it does is just clearing the registry of any unused entries from previous installations of programs. It has worked for a lot of people with similar issues to yours.

As for your graphics, it's interesting that you've mentioned that it performs better when running at a lower resolution. This might have something to do with the video card settings.

Anyway, please let us know how it goes after you've run CCleaner and managed to reinstall the game.

As always, please feel free to contact us any time for further help.

Best Regards,

Allan Langley

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:

https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

FlorbFnarb June 27, 2016 3:21 AM

I'll try CCleaner then.

You misunderstood what I was saying about resolution though; I was saying that reducing the resolution DOESN'T make the problem any better; my performance is just as bad at low res as it is at maximum resolution.

Allan Langley June 27, 2016 3:31 AM

Hi FlorbFnarb,

Thanks for clearing that up.

Sorry for the misunderstanding, I stand corrected.

Take your time running CCleaner, we'll be waiting for your reply once you've completed the steps.

As always, please feel free to contact us any time should you need further assistance.

Best Regards,

Allan Langley

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:

https://na.wargaming.net/support/

Please don't forget to fill out our survey once your ticket has been completed.

FlorbFnarb June 27, 2016 12:37 PM

Tried uninstalling via Control Panel, and it said "this installation can only be uninstalled on 64 bit versions of windows." I am running a 32 bit version of Windows Vista.

FlorbFnarb June 27, 2016 12:50 PM

If the uninstall utility won't function, will simply dragging the WoT folder to the recycle bin suffice for this?

FlorbFnarb June 28, 2016 12:37 AM

No real effect. Still the same issues. Thought it was a fix after the first match was 100% problem-free...but the second match was awful.

FlorbFnarb June 28, 2016 12:52 AM

Just thought I'd give a screenshot showing what I'm up against. This shows my ping to both servers in the garage after playing a few matches. The evening always starts with NA East in a comfortable range around 50 ms, then eventually I get this nonsense.

shot_001.jpg

Andrew Thomas June 28, 2016 9:58 AM

Dear FlorbFnarb,

We'd like to try some connection maintenance to ensure your system and local internet settings are not blocking the game.

First, please ensure that you have opened (added the ports to your port forwardingsettings) in your router or modem/router combo: UDP Range: 20014 and 32801-32825 TCP Range: 53, 443, 3128, 8081, 8088, 32801, and 32803

To have Voice chat working properly, please, forward the following ports: UDP 3478, 3479, 5060, and 5062

To configure port forwarding on your router, you can use the instructions at http://portforward.com/english/routers/port_forwarding/ after selecting your router model.

If you are unclear on how to do this, please respond with your router name and model.

Next we would like to ensure that your antivirus and firewall are set to allow World of Tanks.

Please add the WorldOfTanks.exe and WOTLauncher.exe programs located in your game folder to your antivirus exceptions list, then your Windows Firewall.

Next, please right click on your WoT icon, select "Properties", navigate to the security tab, and check the box for "Run as Administrator".

For instructions on how to add these to your firewall, please see the following:

Windows Vista: http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall

Windows 7: http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall

Windows 8: http://windows.microsoft.com/en-us/windows-8/windows-firewall-from-start-to-finish

Next we would like you to perform a network reset.

Turn off and unplug all of your network devices. (modem and or network switches/routers) - and if they have a battery, please take them out.

Turn off your computer. Leave them all off for 30-40 seconds.

Turn them all back on and give them a few minutes to initialize and pull down some new addresses.

Clear your internet browser cache.

Next please clear your DNS cache.

Press the START button.

Select All Programs.

Select Accessories

Select Command Prompt. This will open a black DOS box.

Now type in ipconfig/flushdns and press enter.

You should see a prompt that states "Successfully flushed the DNS Resolver Cache."

Press the "X" at the top right to close this program.

Lastly, just run World of Tanks and attempt to log in.

Best Regards,

Andrew Thomas

Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed.

**NightmareMk9** · June 29, 2016

Do you have the ability to take your PC to another house? Preferably one where the Internet is "Known" to be working fine? Or bring another PC with WOT to your house?

It sounds like you are pretty sure the PC is the issue and not the Internet. GL

**FlorbFnarb** · June 30, 2016

39 minutes ago, NightmareMk9 said:

Do you have the ability to take your PC to another house? Preferably one where the Internet is "Known" to be working fine? Or bring another PC with WOT to your house?

It sounds like you are pretty sure the PC is the issue and not the Internet. GL

TBH it's something in the patch not playing well with some computers. I'm just mystified about how if the connection is okay that anything else can affect the ping. There are people with 32GB systems reporting severe issues, people with brand new computers.

**Stige** · June 30, 2016

16 minutes ago, FlorbFnarb said:

TBH it's something in the patch not playing well with some computers. I'm just mystified about how if the connection is okay that anything else can affect the ping. There are people with 32GB systems reporting severe issues, people with brand new computers.

32GB of RAM doesn't mean the system is good.... You d

Do a clean reinstall of system = problem solved.

**FlorbFnarb** · June 30, 2016

14 minutes ago, Stige said:

32GB of RAM doesn't mean the system is good.... You d

Do a clean reinstall of system = problem solved.

How do I do that without wiping the contents of the HDD? The game has been deleted and reinstalled multiple times.

**xWulffx** · June 30, 2016

I had internet problems one time. It appeared some critter or the elements had fubar'ed some port where the line came in from outside. The cable company came and fixed it problem solved.

I'd suggest calling you ISP and see if they can help you ... it's worth a shot at this point.

**Deusmortis** · June 30, 2016

Nothing close to this level... I had the issue where the first battle would always hang at ~90% loaded in, but never finish. "Fixed" that by running a proving ground match first every day. Load in screen usually lists sever ping in the 400s, but it's always back to double digits in garage.

My normal troubleshooting procedure involves establishing Known Goods. Is your internet connection stable in all other applications? Is your graphical performance fine in other games? Is there another PC or laptop available to test the connection? Can you take your PC to a place with a different connection, or connect to a different network?

*HairlesMonkyBoy* · June 30, 2016

I think you should rule out that it is a coincidence before you try anything else. Have you tried playing other games? Try something like World of Warships, War Thunder, or Armored Warfare that work in a similar way to tanks and see if you get similar problems. Once you do that you can move on with confidence that it is definitely not a coincidence.

Assuming you get similar problems with those games, it sounds to me like you could be having a RAM or Hard Drive problem. Use memtest to test your RAM and DiskCheckup to check the S.M.A.R.T of your Hard Drive to rule this out.

Good luck.

**FlorbFnarb** · June 30, 2016

1 hour ago, HairlesMonkyBoy said:

I think you should rule out that it is a coincidence before you try anything else. Have you tried playing other games? Try something like World of Warships, War Thunder, or Armored Warfare that work in a similar way to tanks and see if you get similar problems. Once you do that you can move on with confidence that it is definitely not a coincidence.

Assuming you get similar problems with those games, it sounds to me like you could be having a RAM or Hard Drive problem. Use memtest to test your RAM and DiskCheckup to check the S.M.A.R.T of your Hard Drive to rule this out.

Good luck.

Tried War Thunder last night. First time playing WT on this machine, so I don't have much of a basis for comparison, but it seemed like I was maybe getting similar issues but much, much less ridiculous.

That said, WT looks like total ass on this goddamn potato. I really gotta piece together a new machine, but I gotta get a new car first. :/

I'll run those checks this evening. I had basically ruled out coincidence as being ridiculously unlikely - everything was literally fine until 9.15 - but then again Murphy does take a personal attention to my affairs.

*HairlesMonkyBoy* · June 30, 2016

Could be that the stress from installing the patch is the last straw yadayada.

One more thing. Did you check to make sure nothing was running in the background and hogging your system's resources? If it is an older computer, then something like svchost or msmpeng running in the background can have a huge impact on your system's performance.

**FlorbFnarb** · June 30, 2016

12 minutes ago, HairlesMonkyBoy said:

Could be that the stress from installing the patch is the last straw yadayada.

One more thing. Did you check to make sure nothing was running in the background and hogging your system's resources? If it is an older computer, then something like svchost or msmpeng running in the background can have a huge impact on your system's performance.

I've gone through the processes running and used msconfig to reduce what I have going at startup. I need to check it out again though.

**reking_havoc** · June 30, 2016

Im getting terrible performance on my laptop after 9.15. I blamed windows 10, which seems to have terrible performance when compared to 7 and 8 in my experience.

My desktop plays fine at 100+ fps, but the game just feels broken.

So I ask, are you running 10? My laptop is a i7 quad with 8 gigs of ran and HD7900m graphics with 2 g of video ram. MORE then enough for this game. With win 8, I got 100 FPS on the standard graphics engine ( to reduce heat and stress I run lighter engine ). I tried the improved engine and a full drive wipe and reinstall. All drivers up to date.

Just another shit patch pushed out to meet some imaginary demand for a release cycled created by the marketing team who thinks not releasing something means death.

Ive stopped playing........ Wargaming has lost the touch. Everything they do fails. the marketing department is controlling development which always translates to a broken product.

TLDR: marketing killed your favorite game. Find another

**FlorbFnarb** · June 30, 2016

1 hour ago, reking_havoc said:

Im getting terrible performance on my laptop after 9.15. I blamed windows 10, which seems to have terrible performance when compared to 7 and 8 in my experience.

My desktop plays fine at 100+ fps, but the game just feels broken.

So I ask, are you running 10? My laptop is a i7 quad with 8 gigs of ran and HD7900m graphics with 2 g of video ram. MORE then enough for this game. With win 8, I got 100 FPS on the standard graphics engine ( to reduce heat and stress I run lighter engine ). I tried the improved engine and a full drive wipe and reinstall. All drivers up to date.

Just another shit patch pushed out to meet some imaginary demand for a release cycled created by the marketing team who thinks not releasing something means death.

Ive stopped playing........ Wargaming has lost the touch. Everything they do fails. the marketing department is controlling development which always translates to a broken product.

TLDR: marketing killed your favorite game. Find another

I'm running Vista on a bottom-spec laptop from 2007. I don't object to the performance I was getting with 9.14; I had no objections apart from wishing they'd include lower-poly models for lower-spec computers. But 9.15 has just been killing me. The fact that people with newer computers are having game-breaking issues tells me it isn't me.

**IanSanJR** · July 1, 2016

On 6/30/2016 at 6:55 AM, FlorbFnarb said:

Maaaaajor issues ever since 9.15 dropped. Loading in very late, 30 seconds to a minute. Matches usually start reading 1 FPS and 999ms ping. Briefly clears up, then as soon as the first enemy tanks are spotted I start getting awful freezing and lag, with ping skyrocketing above 500ms up to 999, and FPS dropping to single digits. Game often freezes for like five seconds, especially if an enemy is close. I occasionally get an "out of memory please restart game" message in-game, but not often.

If I am lucky, I get one actually playable match a night. Maybe. This is intolerably bad and started the day 9.15 dropped. There are people posting on the official forums with new systems and 32 GB RAM having similar issues, so it isn't my toaster.

I'll post the entire (long) ticket if somebody asks, but here's their latest suggestion. Anybody think this sounds like a potential fix before I got through the headache of learning how to do this?

Andrew Thomas June 28, 2016 9:58 AM

Dear FlorbFnarb,

We'd like to try some connection maintenance to ensure your system and local internet settings are not blocking the game.

First, please ensure that you have opened (added the ports to your port forwardingsettings) in your router or modem/router combo: UDP Range: 20014 and 32801-32825 TCP Range: 53, 443, 3128, 8081, 8088, 32801, and 32803

To have Voice chat working properly, please, forward the following ports: UDP 3478, 3479, 5060, and 5062

To configure port forwarding on your router, you can use the instructions at http://portforward.com/english/routers/port_forwarding/ after selecting your router model.

If you are unclear on how to do this, please respond with your router name and model.

Next we would like to ensure that your antivirus and firewall are set to allow World of Tanks.

Please add the WorldOfTanks.exe and WOTLauncher.exe programs located in your game folder to your antivirus exceptions list, then your Windows Firewall.

Next, please right click on your WoT icon, select "Properties", navigate to the security tab, and check the box for "Run as Administrator".

For instructions on how to add these to your firewall, please see the following:

Windows Vista: http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall

Windows 7: http://windows.microsoft.com/en-us/windows/communicate-through-windows-firewall

Windows 8: http://windows.microsoft.com/en-us/windows-8/windows-firewall-from-start-to-finish

Next we would like you to perform a network reset.

Turn off and unplug all of your network devices. (modem and or network switches/routers) - and if they have a battery, please take them out.

Turn off your computer. Leave them all off for 30-40 seconds.

Turn them all back on and give them a few minutes to initialize and pull down some new addresses.

Clear your internet browser cache.

Next please clear your DNS cache.

Press the START button.

Select All Programs.

Select Accessories

Select Command Prompt. This will open a black DOS box.

Now type in ipconfig/flushdns and press enter.

You should see a prompt that states "Successfully flushed the DNS Resolver Cache."

Press the "X" at the top right to close this program.

Lastly, just run World of Tanks and attempt to log in.

Best Regards,

Andrew Thomas

Wargaming America Support You can always check your ticket status by logging into our Support Portal: https://na.wargaming.net/support/ Please don't forget to fill out our survey once your ticket has been completed.

have u try download leatrix?

http://www.leatrix.com/leatrix-latency-fix

try that one, it would be nice to lowering ping distance server to client.

Major 9.15 problems - who's in the same boat I am?

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